Absentia® has been changing lives while saving our clients money in workers' compensation since 2002.


Absentia®’s mission is to eliminate obstacles to help get injured workers back to work and back to life.

We're committed to the disruption of the standard task-based claims management status quo. Our collaborative approach embodies the shared purpose we bring to our customer relationships and injured workers.

As a trusted advisor, our expertise in identifying hidden behavioral risks and quickly containing them has become our distinctive value proposition. Whether your company chooses a single tool or a comprehensive program, your company will experience our commitment to transforming workers' compensation one claim at a time.



Absentia SolutionsTM leadership team

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Jennifer Hertzfeld


Jennifer has over 20 years of experience in the workers’ compensation industry ranging from medical and vocational case management to claims. She completed a Masters Degree in Rehabilitation Counseling and has authored several journal articles and a textbook chapter on workers’ compensation and disability.


Shari Botelho


Shari is a registered nurse with more than twenty years of nursing experience. Prior to joining the Absentia leadership team as Director of Operations, Shari spent 11 years in field and telephonic nurse case management and leadership roles, including as a nurse case manager and account manager. Shari holds a Bachelor of Science in Nursing from Creighton University in Omaha, Nebraska and is currently enrolled in the Master of Business Administration program at Concordia University. She is a Certified Case Manager in Workers’ Compensation.


Robyn Caples


Robyn has over 15 years leadership experience in workers compensation and absence management. Prior to joining Absentia to lead Vocational Services Operations, Robyn worked for Motorists Insurance and The Ohio State University. Robyn is a graduate of The Ohio State University and completed the Paralegal Program at Capital University in 2008. She is a former Ohio Chapter President for the Disability Management Employer Coalition (DMEC).

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Laura Manner


Laura has more than 18 years of experience in the P&C insurance industry with a focus on Underwriting, Product and Sales. She has completed her AINS, CPCU and ARM-E designations. Contact Laura today, and she would be delighted to answer your questions and discuss how Absentia's services could make a difference for your business.

Careers with Absentia Solutions

We're in search of skilled professionals.

We are a high-growth company that is constantly searching for talented and motivated professionals. Please see below for our current open positions. 

ID15®: Uncovering behavioral risk

In our industry, it's generally accepted that about 15% of workers’ compensation claims account for nearly 80% of the system’s costs. Our experience indicates that one of the most significant drivers of poor claim outcomes is the behavior of the injured worker.


Revealing hidden risk

The ID15 process is designed to identify high risk claims accurately and quickly. We focus on the behavioral and psychosocial factors that signal that a claim may be at higher risk for a poorer claim outcome.  Knowing up front which claims are the highest risk means your company can allocate resources most effectively to intervene and alter the trajectory of the claim.

The process

Psychosocial characteristics can compound complex medical conditions and create barriers to recovery for an injured worker. ID15® is a psychosocial assessment process designed to identify high-risk claims within the first 48 hours following a work-related injury. The process integrates historical claim data, medical information and the psychosocial information gathered by our nurses to create a specific profile of each injured worker. 

The human element

In the ID15® process, specialty trained nurses initiate a conversation with the injured employee to collect specific and relevant behavioral information, psychosocial characteristics and the details of the injury and medical diagnosis. Our nurses supplement this information by further interviewing the treating medical professionals and consulting with the employer to gather additional facts.

Our scoring model

Once our nurses talk to an injured worker to gather important psychosocial information, they enter the results into the ID15® system. The system analyzes the data and medical information and generates a disability indicator score. By evaluating the specific characteristics of an injured worker, the disability indicator provides a risk profile for each individual. While other predictive models rely on public databases and published medical guidelines, the ID15 process uncovers hidden risk factors that are as unique as the individual injured workers. 

Once high risk claims are identified, Absentia's specialized team is ready to deliver early intervention services designed to improve outcomes.